TailLog Support
Need help with TailLog? Email us at thehowlingcoyoteshop@gmail.com and we'll get back to you as soon as we can.
Frequently asked questions
How do I add another pet?
The free version includes one pet. To add more, tap Settings > Unlock Unlimited. It's a one-time purchase — no subscription.
I already bought TailLog Unlimited. How do I get it back on a new phone?
Open Settings in TailLog and tap Restore Purchase. Make sure you're signed in with the same Apple Account you used to buy it.
I'm not getting reminders.
Open iPhone Settings > Notifications > TailLog and make sure Allow Notifications is on. Also check that "Remind me" is turned on for the item in TailLog.
How do I mark a vaccine or grooming as done?
Swipe right on it and tap Done Today. TailLog logs it and sets the next due date automatically.
How do I share my pet's records with a vet or sitter?
Open your pet, tap the ⋯ menu at the top right, and choose Share Health Record. (Requires TailLog Unlimited.)
Where is my data stored? Can I sync between devices?
Your records are stored only on your iPhone, for your privacy. Syncing between devices is not available yet.
How do I request a refund?
Purchases are handled by Apple. Visit reportaproblem.apple.com to request a refund.